I did it again.
I fell for a great presentation. At a resort. For Vacation Club Ownership during our recent vacation to Cancun.
But alas, my love affair ended in flames……I shall explain.
Immediately after checking in, we met with an “agent” to review the options on our resort credit, which was part of our vacation package. Like any self respecting resort, they offered more upgrades if we met with another “agent” for a presentation on Vacation ownership in the morning.
As I am always one to take advantage of anything that’s a bonus, I went for it. And I say “I” because my husband does not like bonus with strings attached.
So we showed up for our 90 minutes-which-became-a-5-hour presentation. And dang if we didn’t negotiate an awesome deal! I was super excited.
Until we started signing the paperwork. That’s where what was promised was not exactly what was delivered.
In order to close the deal the “agent” told us that if we didn’t love the resort by the end of the week, we could cancel. No problamo. He even told my girls. Knowing that this was 100% refundable, I figured we had nothing to lose and went for it.
Wouldn’t you know it – the very next evening I got sick. So sick in fact that I couldn’t go on the zip lining/cave swimming/ATV excursion that was part of the upgraded package the following morning.
My husband and daughter were a few days behind me.
So after much thought, we decided Mexico was not well suited for our delicate family and I went to the sales office to let them know we would be canceling our membership.
Only to learn………… there is a no cancellation policy.
How does a salesperson, and according to his card, a member of management, do that?! LIE ON PURPOSE.
Then he told us we were the only guests out of thousands in the hotel that were sick. Now honestly, who reports that stuff if you don’t have too?
This type of deceit and disrespect gives Salespeople a bad name.
To make a long story short, we did get our refund after much push back, twists and “I never said exactly that” types of accusations. And too add salt to the wound, I was debited almost $250 beyond what I signed a receipt for.
The moral of this story is this: I am still proud to say I’m in sales. I’m proud to be an “agent” with Votre Vu. We are a company that would never tell you one thing to close the sale and then tell you another after the fact.
Our CEO is 100% honorable. He is totally transparent. He leads by teaching us to do what’s right, always.
The owner of this vacation club could learn a lot from a man like Harold.